Treatment Terms and Conditions

Salon Terms and Conditions

Cancellations

Please note 24 Hours’ notice is required for all cancellations, otherwise 50% of the total treatment price will be charged. Cancellations should be made by calling us on 07747 036 303.

Punctuality and Courtesy

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

Please arrive around 10 minutes prior to treatment if it is your first appointment with us. We require this time for you to complete a consultation form which is  document is 100% confidential and is used for treatment purposes only.

Prepaid Courses of Treatments

Have a validity of 6 months from date of purchase, unless otherwise stated.

Gift Vouchers

Gift Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.

Price Alteration

We reserve the right to alter prices without prior notice.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Mobile Phones

In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

Children

Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment.

Payment

All credit and debit Cards are accepted, American Express or cash. All prices include VAT  at the  current rate.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.