Customer Service Procedure

Contact us

Before you go to the trouble of calling or emailing us, try looking on our website www.coolcontours.com if you have a general query.

If your query is about your order, or if you’re experiencing difficulty placing an order, email us www.coolcontours.com or call 01752 857 889 and we’ll try to resolve your issue as quickly as possible.

Call our Customer services team c01753 857 889

09:30 – 17:00, Mondays – Fridays and 09:30 – 12:00 Saturdays

Email our Customer service team: coolcontours@gmail.com .

We aim to respond within 24 hours of receiving your email if received during our opening hours Monday-Thursday, or by close of business Monday if received at any other time.

Write to us

Customer services, Coolcontours Limited, 278 Dedworth Road , Windsor, Berkshire SL4 4JR

Contacting our salons

For any questions about a purchase you’ve made in one of our salons, contact the relevant salons:

Coolcontours Windsor: 278 Dedworth Rd, Windsor SL4 4JR

TEL: 01753 857 889

Coolcontours Amersham: 5 Woodside Road, Amersham HP66AA

TEL: 01494 721 658

Coolcontours London: 6 Fernhead Road, London W9 3ET

TEL: 0208 969 4212

If you have any cause for comment or complaint whilst you’re visiting a Coolcontours salon, please speak to your therapist or the salon manager there and then so that we can resolve matters as quickly as possible.

If you’d prefer to email the salon with a complaint, comment, or any kind of enquiry, use this address: coolcontours@gmail.com

Complaints process

We hope that you’re pleased with any purchase you’ve made or service you’ve received from Coolcontours Limited. However, if there’s something you’re not happy with, ensure you get in touch so that we can try to put matters right.

Contact us straight away

In the first instance, if you’re in one of our salons, speak to a manager, or call or email the salon as soon as possible (see details below)

If you’re still not happy with our response, contact us using one of these options. If you call us during working hours, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, we will try and agree a course of action with you.

www.coolcontours.com

Tel: 01752 857 889 or 07747 036 303 (call charges vary according to service provider).

coolcontours@gmail.com

By post

Customer Relations Department Coolcontours Limited
278 Dedworth Road
Windsor , Berkshire SL4 4JR

Escalating the complaint

If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

Email : kevinmclaughlan@icloud.com

Head of Customer Service/Managing Director Coolcontours Limited
278 Dedworth Road
Windsor

Berkshire SL4 4JR

Alternative Dispute Resolution

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following the link provided by our management team