Before you go to the trouble of calling or emailing us, try looking on our website www.coolcontours.com if you have a general query.
If your query is about your order, or if you’re experiencing difficulty placing an order, email us www.coolcontours.com or call 01752 857 889 and we’ll try to resolve your issue as quickly as possible.
Call our Customer services team c01753 857 889
09:30 – 17:00, Mondays – Fridays and 09:30 – 12:00 Saturdays
Email our Customer service team: firstname.lastname@example.org .
We aim to respond within 24 hours of receiving your email if received during our opening hours Monday-Thursday, or by close of business Monday if received at any other time.
Write to us
Customer services, Coolcontours Limited, 278 Dedworth Road , Windsor, Berkshire SL4 4JR
Contacting our salons
For any questions about a purchase you’ve made in one of our salons, contact the relevant salons:
Coolcontours Windsor: 278 Dedworth Rd, Windsor SL4 4JR
TEL: 01753 857 889
Coolcontours Amersham: 5 Woodside Road, Amersham HP66AA
TEL: 01494 721 658
Coolcontours London: 6 Fernhead Road, London W9 3ET
TEL: 0208 969 4212
If you have any cause for comment or complaint whilst you’re visiting a Coolcontours salon, please speak to your therapist or the salon manager there and then so that we can resolve matters as quickly as possible.
If you’d prefer to email the salon with a complaint, comment, or any kind of enquiry, use this address: email@example.com
We hope that you’re pleased with any purchase you’ve made or service you’ve received from Coolcontours Limited. However, if there’s something you’re not happy with, ensure you get in touch so that we can try to put matters right.
Contact us straight away
In the first instance, if you’re in one of our salons, speak to a manager, or call or email the salon as soon as possible (see details below)
If you’re still not happy with our response, contact us using one of these options. If you call us during working hours, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, we will try and agree a course of action with you.
Tel: 01752 857 889 or 07747 036 303 (call charges vary according to service provider).
Customer Relations Department Coolcontours Limited 278 Dedworth Road Windsor , Berkshire SL4 4JR
Escalating the complaint
If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please email or write to our Head of Customer Service:
Email : firstname.lastname@example.org
Head of Customer Service/Managing Director Coolcontours Limited 278 Dedworth Road Windsor
Berkshire SL4 4JR
Alternative Dispute Resolution
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following the link provided by our management team